Frequently asked questions to help you buy a voucher, a gift box or an item - Le Royal Monceau – Raffles Paris
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately after purchase in digital format, allowing the recipient to book their dates at our establishment Le Royal Monceau – Raffles Paris.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website, or customize them to your liking. The gift boxes are available for purchase at our establishment, Le Royal Monceau – Raffles Paris.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift voucher sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Le Royal Monceau – Raffles Paris.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person at Le Royal Monceau – Raffles Paris when finalizing your order.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, for a unique experience at Le Royal Monceau – Raffles Paris.
How do I create a group fund and invite people?
To create a group gift and offer a gift box at Le Royal Monceau – Raffles Paris, select the dedicated option during your online purchase. You can then invite participants via email or link sharing, and benefit from an immediate sending of your gift box in digital format.
How can I choose the amount for a gift card?
At Le Royal Monceau – Raffles Paris, the gift certificate amount is predetermined by the gift boxes offered. You can select the amount that fits your budget from the available options, such as the Royal Sunday brunch at 160 € or the L'Incontro menu at 175 €.
How can I log in to my account?
To access your account on our official store, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it at Le Royal Monceau – Raffles Paris.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button of our establishment Le Royal Monceau – Raffles Paris.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at once. They will all be included in your order, for an even more complete gift experience at Le Royal Monceau – Raffles Paris.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option, directly in our official store Le Royal Monceau – Raffles Paris.
How do I purchase or give a gift box?
To offer a gift box from Le Royal Monceau – Raffles Paris, select your preferred gift box from our gastronomic, aesthetic, or relaxation options, add it to your cart, and personalize it with a message. You will immediately receive a digital gift box to offer, valid for a direct reservation at our establishment.
Can we give a gift certificate and let the recipient choose the experience?
Absolutely, our Le Royal Monceau – Raffles Paris gift boxes allow the recipient to choose from our gastronomic and wellness experiences, such as a brunch at La Cuisine restaurant or an Italian menu at Il Carpaccio.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the specific conditions of each offer. At Le Royal Monceau – Raffles Paris, you can customize your box to your liking and benefit from immediate digital delivery.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours at our establishment, Le Royal Monceau – Raffles Paris.
Is the gift box customer service reachable by phone?
The customer service of Le Royal Monceau – Raffles Paris is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Simply log in with the credentials received at the time of purchase. Enjoy your experience at Le Royal Monceau – Raffles Paris to the fullest.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment, Le Royal Monceau – Raffles Paris.
Is there a dedicated customer service for gift boxes?
You have a dedicated customer service for any questions regarding your gift box at Le Royal Monceau – Raffles Paris.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the Royal Monceau – Raffles Paris gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience at our establishment.
Is spa access included in my gift box?
Access to the spa is not included in the gift boxes offered by Le Royal Monceau – Raffles Paris. However, you can enjoy the Raffles Spa & Wellness during your stay by booking a session on-site.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other clients of Le Royal Monceau – Raffles Paris, according to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box itself or in the accompanying information booklet. You will find all the details of the offered experiences, such as the menus at Il Carpaccio restaurant or the brunches at La Cuisine restaurant, at our establishment Le Royal Monceau – Raffles Paris.
Is parking included in my gift box?
The gift box does not include parking. Please check the specific conditions of the establishment for any additional information, within our establishment Le Royal Monceau – Raffles Paris.
Is breakfast included in my gift box?
Breakfast is not systematically included in the Le Royal Monceau – Raffles Paris gift boxes. The restaurant La Cuisine is renowned for its exceptional breakfasts and brunches, but please check the conditions of your gift box to confirm the included services.
Is special attention given to the recipient of a gift box?
At Le Royal Monceau – Raffles Paris, the recipient of a gift box can enjoy a bespoke experience, with a variety of services ranging from gourmet meals to relaxing moments at the spa, depending on the chosen box.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. Details are specified upon reservation at our establishment, Le Royal Monceau – Raffles Paris.
Should we bring towels to the Spa?
The towels are provided by the Raffles Spa & Wellness at Le Royal Monceau – Raffles Paris, so you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available in several options, including gourmet menus and wellness experiences, to cater to all tastes. Take advantage of this opportunity to offer exceptional moments to your colleagues at our establishment, Le Royal Monceau – Raffles Paris.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. The gift boxes are sent immediately after purchase, and your clients will be able to book their dates at our establishment, Le Royal Monceau – Raffles Paris.
Do you offer preferential rates for bulk purchases?
Degressive rates are offered for large quantity purchases, with a customized quote based on the ordered volume at Le Royal Monceau – Raffles Paris.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options tailored to your specific needs. Gift boxes for gastronomic experiences, stays, or moments of relaxation are available to offer your collaborators exceptional moments at our establishment, Le Royal Monceau – Raffles Paris.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can directly update your information online. Please provide your order number as well as the new email address. The conditions of our establishment Le Royal Monceau – Raffles Paris apply.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave an online review. This option is available to all recipients of Le Royal Monceau – Raffles Paris gift boxes.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly at our establishment, Le Royal Monceau – Raffles Paris.
Is there a dress code for the gift box?
The dress code at Le Royal Monceau – Raffles Paris is smart casual. For the restaurants, smart attire is recommended, while for the spa, swimwear is required. You will fully enjoy your experience at our establishment Le Royal Monceau – Raffles Paris.
From what age can I get a treatment?
The minimum age to enjoy a treatment at the Raffles Spa & Wellness of Le Royal Monceau – Raffles Paris is generally 18 years old, but it may vary depending on the services. Children are welcome for brunches, with menus adapted to their age.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at our establishment, Le Royal Monceau – Raffles Paris.
How can one access the hotel from the airport?
To reach Le Royal Monceau – Raffles Paris from the airport, several transportation options are available, including taxis, shuttle services, or public transportation. The hotel is located just steps away from the Arc de Triomphe, in the 8th arrondissement of Paris.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at our establishment, Le Royal Monceau – Raffles Paris, which provides adapted facilities to guarantee the comfort of all visitors.
Are pets allowed in the establishment?
Le Royal Monceau – Raffles Paris accepts pets, provided that the specific conditions of the establishment are respected.
Where can I find the menus?
The menus of the restaurants at Le Royal Monceau – Raffles Paris are available on the detailed sheet of each gift box. You will find the options and details of the services offered there.
What are the hours of operation?
Hours vary depending on the services and restaurants within our establishment Le Royal Monceau – Raffles Paris. You can enjoy the buzz of the Bar Long, the restaurants Matsuhisa Paris, Il Carpaccio and La Cuisine, as well as the Raffles Spa & Wellness according to the specific time slots for each location.
Is there parking available near the establishment?
The availability of parking near our establishment Le Royal Monceau – Raffles Paris depends on the reservation conditions. We invite you to check the details when booking your gift box.
What are the delivery methods for gift boxes/vouchers?
The Royal Monceau – Raffles Paris gift boxes are sent immediately in digital format by email, allowing the recipient to book their dates directly with the establishment.
Is postal delivery offered?
We offer postal delivery of our gift boxes. Delivery times and conditions vary depending on the chosen establishment, with immediate digital dispatch for quick use at Le Royal Monceau – Raffles Paris.
In addition to gift boxes, is it possible to order or have items delivered?
Our online store offers only gift boxes for gastronomic and wellness experiences within our establishment, Le Royal Monceau – Raffles Paris. For additional items, you can visit the Librairie des Arts, located at the entrance of the palace, which offers a selection of limited-edition objects and accessories.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer an unforgettable experience at Le Royal Monceau – Raffles Paris.
Is the box presented in a neat packaging?
The gift boxes from Le Royal Monceau – Raffles Paris are presented in an elegant and careful packaging, reflecting the luxury and refinement of our establishment.
Is the gift box available in a digital format (e-gift box)?
You can offer a digital gift box for Le Royal Monceau – Raffles Paris. The box is sent via email, allowing the recipient to use it immediately.
Can the gift box be sent directly to the recipient?
You have the option to send the gift box directly to the recipient when placing your order. The box is sent in digital format immediately, and shipping costs are included at our establishment Le Royal Monceau – Raffles Paris.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate digital dispatch for quick use at our establishment Le Royal Monceau – Raffles Paris.
What are the delivery times for gift boxes by mail?
The delivery times for your gift boxes are immediate in digital format. You can thus offer them without waiting to your loved ones, who will be able to book their dates directly with our establishment Le Royal Monceau – Raffles Paris.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and the lucky recipient can book their dates at our establishment Le Royal Monceau – Raffles Paris.
Is express delivery available?
The delivery of your gift box is immediate in digital format. This way, you can offer it to your loved one without delay, who can then book their stay or service dates at our establishment, Le Royal Monceau – Raffles Paris.
How can I track my order?
You can track your order by logging into your account on our website. The conditions of Le Royal Monceau – Raffles Paris apply.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preference. The digital format is sent immediately, and you benefit from the best rate directly from our establishment Le Royal Monceau – Raffles Paris.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is a few business days. You will receive your gift box in digital format immediately after your purchase, allowing you to give it right away. Enjoy this exceptional experience at Le Royal Monceau – Raffles Paris.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Le Royal Monceau – Raffles Paris, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the specific conditions of the establishment. The gift boxes from Le Royal Monceau – Raffles Paris offer flexibility to fully enjoy the gastronomic or relaxation experience according to your availability.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on availability and specific conditions at the time of booking. Our establishment, Le Royal Monceau – Raffles Paris, offers a variety of gastronomic and wellness experiences, allowing you to choose the one that suits you best.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Our establishment, Le Royal Monceau – Raffles Paris, is committed to offering you a personalized and flexible experience.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You can book your dates at our establishment Le Royal Monceau – Raffles Paris.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is determined at the time of booking, according to the conditions in effect at the time of purchase at our establishment Le Royal Monceau – Raffles Paris.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking at our establishment, Le Royal Monceau – Raffles Paris.
Can I convert my gift box into a gift card?
The Royal Monceau – Raffles Paris gift boxes cannot be converted into gift checks. You can use them to book a gastronomic or wellness experience at our establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Le Royal Monceau – Raffles Paris offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with unique experiences such as gourmet dinners or wellness stays. Discover our online selection to find the offer that suits the occasion you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At Le Royal Monceau – Raffles Paris, we offer gift sets suitable for various occasions, including birthdays, gatherings with friends, or weddings. Our offers include gastronomic experiences, relaxing moments at the spa, or stays in our Parisian palace, perfect for celebrating these special moments.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Le Royal Monceau – Raffles Paris are official and guaranteed without intermediaries. You thus benefit from the best rates and a secure payment directly with our establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by Le Royal Monceau – Raffles Paris, such as gastronomic menus, brunches, or access to the art library. Specific conditions may vary depending on the type of gift box chosen, so it is recommended to check the details when customizing your gift.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at the time of booking at our establishment, Le Royal Monceau – Raffles Paris.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Le Royal Monceau – Raffles Paris.
Is online payment secure?
Online payment for your gift box is secure, your banking information is protected during your purchase at Le Royal Monceau – Raffles Paris.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at Le Royal Monceau – Raffles Paris.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Le Royal Monceau – Raffles Paris, allowing you to enjoy a meal in one of our restaurants or a moment of relaxation at the Raffles Spa & Wellness. Each box is an invitation to discover the refined universe of our establishment.
Is it possible to pay in installments?
The pay-in-installments option is not mentioned as being available for the gift boxes of Le Royal Monceau – Raffles Paris.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This allows for an immediate digital dispatch, enabling the recipient to book their stay or service dates at their convenience, at our establishment Le Royal Monceau – Raffles Paris.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes at Le Royal Monceau – Raffles Paris.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made for Le Royal Monceau – Raffles Paris gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our website. All necessary information is available in the terms and conditions of your Le Royal Monceau – Raffles Paris gift box.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. This secure payment option is available directly from our official Le Royal Monceau – Raffles Paris store.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be sent to you by email. You can also find it in your customer account on our Le Royal Monceau – Raffles Paris website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and direct, and you get the best rate at Le Royal Monceau – Raffles Paris.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the terms and conditions of our establishment Le Royal Monceau – Raffles Paris.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You pay directly to the establishment with a secure payment Le Royal Monceau – Raffles Paris.
Do you accept vacation checks?
Le Royal Monceau – Raffles Paris accepts vacation checks according to the establishment's conditions. Please check the payment terms on the product sheet of our official store.
Is it possible to add a personalized message to the gift box?
You can customize your gift box by adding a message during your order, which will then be included with the box. Take advantage of this thoughtful touch to make your gift even more unique, with Le Royal Monceau – Raffles Paris.
Can we add options to your gift box offers?
The Royal Monceau – Raffles Paris gift boxes can be customized with options depending on availability, such as the food and wine pairing for the L'Incontro menu at the Il Carpaccio restaurant.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, Le Royal Monceau – Raffles Paris offers premium wrapping options that you can select during your online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. Le Royal Monceau – Raffles Paris allows you to choose and customize your gift box according to your wishes, with immediate digital delivery.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. The refund depends on the conditions of the establishment Le Royal Monceau – Raffles Paris.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability, at our establishment Le Royal Monceau – Raffles Paris.
Can partially used gift boxes be refunded?
Partially used gift boxes from Le Royal Monceau – Raffles Paris cannot be refunded.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a gift box for another of equal or greater value, subject to the conditions of Le Royal Monceau – Raffles Paris.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to Le Royal Monceau – Raffles Paris gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of our establishment Le Royal Monceau – Raffles Paris.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, swift handling is ensured according to the conditions of Le Royal Monceau – Raffles Paris.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box from Le Royal Monceau – Raffles Paris depend on the purchase and are specified during the order.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately will no longer be usable. We recommend checking the establishment's conditions at the time of purchase to know any possible extension options, at our establishment Le Royal Monceau – Raffles Paris.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of the establishment Le Royal Monceau – Raffles Paris.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on the box or on the official website of Le Royal Monceau – Raffles Paris. The gift fund is available as a gift card or voucher, redeemable for gastronomic experiences or stays at our hotel.
What is the processing time for a refund after I make a request?
The refund processing times for your gift box depend on the reservation conditions at the time of purchase. At Le Royal Monceau – Raffles Paris, we commit to handling your refund requests as quickly as possible.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Royal Monceau – Raffles Paris gift boxes are neither exchangeable nor refundable after purchase. You can consult the terms and conditions on our website for more details.
Are there any dates excluded for gift boxes?
Some dates may be excluded for reservations made with a gift box. Please check the available dates when making your reservation at Le Royal Monceau – Raffles Paris.
Is booking with a gift box subject to availability?
The reservation with a gift box at Le Royal Monceau – Raffles Paris is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link from the login page. An email will be sent to you to create a new password at Le Royal Monceau – Raffles Paris.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at Le Royal Monceau – Raffles Paris.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the establishment. Le Royal Monceau – Raffles Paris offers exceptional brunches on Sundays, but it is advisable to check the conditions at the time of booking.
Can I use my gift box on holidays?
The use of your gift box at Le Royal Monceau – Raffles Paris is possible on holidays, subject to the availability of the establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of our establishment Le Royal Monceau – Raffles Paris. The beneficiary can book their dates directly with the hotel to fully enjoy their experience.
Can I book online with my gift voucher?
Booking with a gift box at Le Royal Monceau – Raffles Paris is done directly with the establishment, which offers an exclusive Art Concierge service to personalize your experience.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on availability and the conditions of the Le Royal Monceau – Raffles Paris establishment.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible depending on availability and the conditions of your gift box, within our establishment Le Royal Monceau – Raffles Paris.
Is it possible to modify my gift box to a gift box of equal or lesser value?
It is quite possible to exchange your gift box for a box of equal or lesser value, according to the conditions of Le Royal Monceau – Raffles Paris.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher. Any additional charges or options, such as a food and wine pairing or a children's brunch, are at your expense. Le Royal Monceau – Raffles Paris.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for a unique experience at our establishment, Le Royal Monceau – Raffles Paris.
Can my gift box be used all at once?
Your gift box for Le Royal Monceau – Raffles Paris can be used in one go. The terms of use are specified at the time of booking, directly with the establishment.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment Le Royal Monceau – Raffles Paris, as well as at other partner establishments. The details of the terms of use are specified at the time of booking.
Is my gift box valid in only one establishment?
Your gift box is valid only for the services offered by Le Royal Monceau – Raffles Paris. You can choose among our restaurants Il Carpaccio, La Cuisine, or our Librairie des Arts to fully enjoy your experience.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room depends on the availability at the time of your reservation at our establishment Le Royal Monceau – Raffles Paris.
Can someone else use my gift box?
Your gift box is personalized and reserved for your exclusive use. You will be able to fully enjoy the services offered by our establishment Le Royal Monceau – Raffles Paris.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested when using your gift box according to the establishment's conditions. The terms are indicated on your gift box, in our establishment Le Royal Monceau – Raffles Paris.
Is an ID required upon arrival when using a gift box?
You may be asked to present an ID upon your arrival at Le Royal Monceau – Raffles Paris. This is a common procedure in establishments of this type to ensure the safety and comfort of all guests.
Do you accept pets?
The presence of pets depends on the establishment's conditions. For a stay or a meal in complete peace of mind, we invite you to check directly with our establishment Le Royal Monceau – Raffles Paris.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Le Royal Monceau – Raffles Paris, log in to your account and follow the instructions on our website. The reservation conditions are specific to each experience offered, such as dinner at Il Carpaccio restaurant or brunch at La Cuisine restaurant.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy the unique experience offered by Le Royal Monceau – Raffles Paris.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and reservation conditions at our establishment Le Royal Monceau – Raffles Paris.
What are the check-in and check-out times?
The check-in and check-out times at Le Royal Monceau – Raffles Paris are set at 15:00 for check-in and 12:00 for check-out. These hours allow you to fully enjoy your stay at our establishment.
What services are included in a gift certificate?
The services included in a Le Royal Monceau – Raffles Paris gift voucher depend on the chosen box set. For example, the L'Incontro menu at Il Carpaccio restaurant includes five courses, while the Sunday Royal Brunch at La Cuisine offers a gastronomic buffet. For specific details, refer to the descriptions of the box sets offered by our establishment Le Royal Monceau – Raffles Paris.
What is the difference between a gift box and a free amount voucher?
With a gift box, you enjoy a predefined experience, such as a meal or brunch at the Il Carpaccio or La Cuisine restaurant, while an open amount voucher allows you to freely choose a service among those offered by our establishment Le Royal Monceau – Raffles Paris.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. We recommend that you read them carefully before making your purchase, so you can fully enjoy your experience at Le Royal Monceau – Raffles Paris.
How do I use a gift box during booking?
To use your gift box at Le Royal Monceau – Raffles Paris, simply mention your unique code when making a reservation with the establishment. Specific conditions are detailed at the time of purchase and may vary depending on the type of service chosen.
Can the gift box be transferred to a third party?
The Royal Monceau – Raffles Paris gift box can be given to a third party. Simply indicate this during the order to transfer it.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the specific conditions of our establishment, Le Royal Monceau – Raffles Paris.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment Le Royal Monceau – Raffles Paris.
What is the validity period of a gift box?
The gift boxes from Le Royal Monceau – Raffles Paris are valid for 1 year from the date of purchase. This duration allows the lucky recipient to fully enjoy the gastronomic or wellness experience offered by our establishment Le Royal Monceau – Raffles Paris.
Are children allowed?
Le Royal Monceau – Raffles Paris offers services tailored for children, such as the Sunday royal brunch, allowing families to fully enjoy their stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not use the entire value of the gift box, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of Le Royal Monceau – Raffles Paris.
Is the spa access private?
Access to the spa at Le Royal Monceau – Raffles Paris is not private, but it offers a haven of peace with its spectacular pool bathed in natural light.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic experiences, moments of relaxation, or exceptional stays at Le Royal Monceau – Raffles Paris. You can choose between menus in our restaurants, brunches, access to our spa, or stays in our luxury hotel.